Interactive Contact Center
D2MSS is not just a telemarketing company. We are a sales and marketing company that leverages the phone as a primary communications medium. While we may integrate other components into the marketing mix, our specialists work the phone to identify, influence and ultimately convert prospects into leads, sales and other requirements. We differ from others in the industry because we operate as a specialty boutique with specific expertise and a refined consultative approach, rather than as a commodity call center that does little to add value. Our agents are mature individuals who have chosen professional B2B communications as a career. Our proprietary systems infrastructure also enables us to capture key data on your target market, making the most of every call.
With our focus on B2B contact center and U.S.-based operations, we provide the following services:
- Cultivate your existing database and nurture prospects
- Expand existing account opportunities
- Qualify new prospects for your products and services
- Increase market penetration with telesales
- Manage responses to your marketing campaigns
- Measure client satisfaction
- Increase client retention
- Resolve customer service issues
- Encourage prospects to attend your events and seminars
Our interactive call center is a hub of activity. Our talented agents use i2i technology to maximize their contact with your prospects and clients. Below is a brief description of a few of the business process outsourcing services we offer.
For information about our consultative selling services, view the telesales section.