Business Challenge:

With a new online resource tool for students to identify college curriculums and locations, this client was looking to dramatically increase revenue by engaging an outsource service provider with a team of tele-professionals. With over 3 million hits per month to the website, the service provider needed to be scalable and flexible to maximize student requests.


Leveraging the client's internal systems for search and customer placement potential, D2MSS piloted the strategy with two tele-professionals in a 2007 pilot and grew to over 100 tele-professionals operating three shifts, 6 days a week.


  • Provided client with key benchmarks and contact center expertise to leverage internally
  • Generated leads in excess of 3 per hour per agent, providing a positive ROI
  • Established a complete outsource solution and staff extension
  • Assisted in designing and building the client’s own internal call center